Returns and Exchange Policy
Returns & Exchanges
Lolly Kiss Lingerie&Play has a 30 day returns and exchange policy for full price and a 14 days exchange or credit note policy for sale items for all Australian customers. We will gladly exchange, credit or refund your Lolly Kiss Lingerie&Play goodies, providing the items meet our Terms and Conditions detailed below. Refunds will be credited to the original form of payment.
What can I return?
- We accept all unworn, unwashed items re-sellable items with original tags still attached.
- We offer exchange or credit note for SALE items returned within 14 days of purchase.
- No further markdowns can be applied to items purchased at a discount or during sale periods.
- The following CANNOT be refunded:
- Hosiery – if packaging has been opened.
- Latex, candles, oils and lubricants – if packaging has been opened, the item has been worn or damaged through personal use.
- Briefs, bodysuits and swimsuits that have been tried on in direct skin contact.
- Incomplete, damaged, worn, altered and washed items.
- Toys and Bondage items, in any condition, due to hygiene concerns. Faulty items are covered by a 1 year manufacturer warranty.
- Gift Card sales are FINAL and cannot be refunded for monetary value.
- We gladly offer exchanges on all Full price & Sale unworn, unwashed, re-sellable items with original tags still attached, within 45 days of purchase (or 14 days for SALE items).
- Please include the replacement style and size in the email addressed to firstname.lastname@example.org.
- In stock exchanges will be sent within 7 business days of receipt of original order.
- If the item is out of stock, our representative will contact you to organize an alternative or a refund.
How do I return my order?
- Online Returns and Exchanges within Australia are FREE.
- Complete the return form sent to you by email.
- Return to:
Lingerie & Play
4 Cumberland Ave
Castle Hill, NSW 2154
- Attach the Australia Post form which will be sent to you in reply to your email.
- Lost Australia Post label? Just re submit the initial email.
Tel: 0415 504 031
- Drop your parcel off at the nearest Post Office.
- A refund will be issued within 3 business days if your items meet the Terms and Conditions of our policy.
- If you live outside Australia, you still have 30 days to return your items (or 14 days for SALE items).
- International customers are required to cover any return shipping costs incurred.
- We strongly recommend using a carrier with tracking.
- We do not currently offer International exchanges.
Feel free to contact our representative if you have any questions.
Tel: 0415 504 031